Position	Corporate Disablity Management
Location Confidential	No
Location	No preference
Willing to Relocate	Yes
Industry	Financial-Insurance
Function	HUMAN-RESOURCES
Compensation	$100,000 to $200,000
Resume Summary
Corporate Disability Management / Consultant to Business, Insurance, and Government in the development of effective Rehabilitation and Return-to-Work Expert in Disability, Absence Management, and Return-to-Work Strategist. Experience in operational and program development and implementation in both occupation and non-occupational areas.
Resume Body      CORPORATE DISABLITY MANAGEMENT
EXECUTIVE LEADER — Corporate Disability Management / Consultant to Business, Insurance, and Government in the proactive development of effective Rehabilitation and Return-to-Work strategies — Extensive knowledge of Disability Management in the Workplace — Recognized Expert in Vocational Rehabilitation & Case Management Disability, Absence Management, and Return-to-Work Strategist. Experience in operational leadership and program development and implementation in both occupation and non-occupational areas. Keen understanding of the importance in developing programs that have a positive impact on people as well as business. Proven leader who demonstrates a strong ability to work at all levels of an organization to create positive change and enhance the well being of employees. Focused on serving both the employer and the disabled individual by specializing in workers’ compensation as well as employee assistance programs. Qualifications…  Business management expertise in establishing/developing offices, sales and account management, P&L and budgets, operational organization, staff recruitment and retention, training and development, HR administration.  Consultant to private and governmental entities in all phases of rehabilitation of injured workers. Experienced in development of Return-to-Work programs, Americans with Disabilities Act, Veterans Reintegration, Employee Assistance Program (EAP), Long/Short Term Disability, Liability Insurance Rehabilitation, Workers’ Compensation.  Subject Matter Expert in the field of Vocational Rehabilitation by numerous State and Federal jurisdictions. PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS CRAWFORD & COMPANY [1981 to present, since April, 2009 as a part time Consultant and seeking full time employment with the full knowledge of this employer] — Billion-dollar independent provider of claims management and solutions to risk management, insurance industries, and self-insured entities; with a global network of 700+ locations in 63 countries Program Manager, Absence & Care Management; Atlanta, GA • Jan 2006 to present Recruited to special assignment to provide primary oversight of “Crawford Works,” a Return-to-Work program and serve as Corporate Representative to outside consultants, customers, internal sales, and professional staff in development and implementation of new programs or modification of existing programs. Serve as a corporate Subject Matter Expert in rehabilitation and employment for Workers’ Compensation, Liability, Short Term Disability, Long Term Disability, Family Medical Leave Act, Americans with Disabilities Act, Veterans Reintegration, as well as transition planning for individuals with special needs. Research and report emerging trends and service needs; investigate resources available to provide services to customers.  Co-authored several learning tools, including Crawford Works Assessment Tool Kit, Crawford Works Sales Manual, and Crawford Works Program Manual. Collaborated on evaluation reports, program models, and implementation for client organizations.  Wrote internal research and technical documents regarding care management services for the Seminole Indian Trust, Transition Planning for Special Needs Clients, and Care Management Services for Autistic Individuals.  Identified a team of professionals around the nation and developed training models to prepare them to expand delivery of Crawford Works. Prepared storyboard for internal staff training via eLearning initiatives.  Mentored and assisted sales staff in presentations that resulted in successful sale and implementation of Crawford Works; designed marketing/sales collateral for Crawford Works. Vice President, Regional Manager; • Oct 2002 to Jan 2006 Spearheaded turnaround of a failing managed care operation; addressed discrepancies, implemented necessary resources that resulted in successful audits and business retention. Responsible for operations administration for health care services with a total P&L, revenue and service budgeting responsibility of $10M for the region. Oversaw 40 Branch Managers throughout the Eastern U.S. (25 states); responsible for recruitment, hiring, training, and development of management personnel and assisted sales teams in proposal development and quotes. Led customer relations concerns including quality audits, program evaluation, and service delivery issues. CRAWFORD & COMPANY — VP/Regional Manager (continued)  Achieved #1 and #2 ranking for corporate quality and profitability standards among all health care offices in the U.S., and ranked #1 in Regional performance in 2005. Increased quality audit scores 25% and attained two of the top three branches recognized for overall excellence in 2005.  Achieved all corporate business target objectives in managing expenses throughout the region during a declining economic environment. Branch Manager, Health Care Services; Raleigh, NC • Sep 1983 to Oct 2002 Established the first branch office for Health Care Management and Rehabilitation services in North Carolina and grew revenue to $1.5M annually. Recruited, hired, trained, and mentored a staff of professionals and administrative staff, which grew to approx. 30. Developed and managed budgets; responded to RFPs to obtain new business; and designed sales and customer development activities. Provided assistance in developing training throughout the company.  Sustained over 200 consecutive months of profitability as a Branch Manager and received Branch Excellence Award as outstanding HealthCare branch in the U.S. (1991).  Developed “Worker on Loan” program, an innovative return-to-work approach for a major national trucking company which produced substantial results in reduced workers’ compensation costs and has expanded to other customers throughout the country.  Nominated by the CEO [twice] to serve as a member of the Management Advisory Council, a group of successful managers, providing input on corporate issues. Also selected by the CEO to participate in a Leadership Development Program, a six-month program at Emory University in Atlanta, GA.  Performed as an expert in Vocational Rehabilitation by federal and state jurisdictions in matters of Social Security, Workers’ Compensation, Liability, ADA, and the U.S. Department of Veterans Affairs. Vocational Consultant; • Jun 1981 to Sep 1983 Provided Vocational Rehabilitation Services to injured workers receiving benefits under state and federal Workers’ Compensation programs as well as the Longshore and Harbor Worker's Act. Handled assessments, rehabilitation plan development and implementation, job development and placement, job analysis, case management, and expert testimony.  Promoted to Consultant in Charge with additional supervision responsibilities of a Medical Case Manager and Administrative Personnel while continuing to carry a full-time caseload. NC DIVISION REHABILITATION SERVICES; Greensboro, NC — State government agency serving disabled individuals Vocational Rehabilitation Counselor • Sep 1977 to Jun 1981 Managed a caseload of 35 clients and a caseload funding budget of $250K. Conducted interviews and arranged evaluations; designed and implemented rehabilitation plans; developed expertise to serve assigned populations.  Achieved the highest placement rate ever recorded in this position and was asked to develop a Job Bank to aid other counselors with job placements. EDUCATION / LICENSURE / CERTIFICATIONS MA in Counselor Education and Research • 1977 — APPALACHIAN STATE UNIVERSITY; Boone, NC BS in Social Work • 1974 — EAST CAROLINA UNIVERSITY; Greenville, NC Licensed Professional Counselor (NC) • Certified Rehabilitation Counselor (CRC) • Certified Disability Management Specialist (CDMS) Continuing Education/Seminars/Workshops: Management Fundamentals, Autism Therapies, Counseling Ethics, Mental Health Drugs, Alcohol and Substance Abuse Intervention. Marriage and Family Counseling Techniques, Interviewing Techniques, Business Management, Sexual Harassment, Risk Management, EAP Professional Organizations/Affiliations:  International Association of Rehabilitation Professionals – Past President, Board Member; Carolinas Chapter  SHERM – Society for Human Resource Management  DMEC – Disability Management Employer Coalition  NC Industrial Commission Rehabilitation – Advisory Committee  NC Industrial Commission Educational Conference – Presenter  Winston Salem State University – Rehabilitation Program Advisory Board  Boy Scouts of America – District Executive • 1974 to 1976
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