Results-driven senior executive with 23 years experience aligning information technology with business needs and shaping innovative value based solutions. Excellent track record in achieving revenue and profit growth, increasing shareholder value, shaping new business opportunities and leading large organizations. Highly effective interpersonal, communication, and leadership skills. Extensive domestic and international experience developing cost-effective end-to-end business and technical solutions for commercial companies and governments.
Unique experience in: Strategic Planning, Mergers & Acquisitions, Consultative Selling, Business Development, P & L Management, Operations Management, Account Management, Program Management, Systems Hosting & Outsourcing, Global Systems Deployment, Systems Integration, and Software Development.
TIER ONE SYSTEMS INTEGRATION & ENGINEERING CORPORATION
November 2002 - Present
Vice President for International Programs – June 2007 to Present
Revitalizing the Business Unit international business and rebuilding the International Programs operation revenue stream, capabilities and opportunity pipeline.
Expanding the business development activities in the Middle East (Saudi Arabia, Jordan, UAE, Oman, Qatar, Bahrain and Kuwait) into adjacent markets to capture new opportunities and grow existing major customer accounts such as: Saudi Aramco, the Royal Saudi Naval Forces, the Jordan Armed Forces and the Jordan Public Security Directorate.
Established a branch office in Bahrain in addition to a presence in Saudi Arabia and Jordan. Reorganized the business operation and reduced operating cost by 25%. Directed large strategic opportunity captures with expected revenues in excess of $100M in the areas of C4, Integrated Security Systems, Biometrics, and Cyber Security. Increased the opportunity pipeline by a factor of 10 with a total value of $600M+.
Vice Chairman of the Board of Directors for the Corporation Saudi Joint Venture – June 2007 to November 2010
Shaped the strategic direction for the Joint Venture (JV) in Saudi Arabia and oversaw its business operations. Approved annual budgets and business plans and monitored performance. Initiated a three-year transformation plan that improved cash flow, reduced operating cost, increased revenue and profit margins while increasing the JV local technical, functional and business development capabilities. Negotiated the buyout of the majority equity owner leading to the restructuring of the JV into a wholly-owned Corporation subsidiary.
Vice President for Strategic Development – February 2006 to May 2007
Architected the Business Unit ($775M in annual revenue) five-year strategic business plan. Defined the business development strategy including a new customers’ penetration strategy, new service offerings and strategic acquisition targets.
Conducted acquisition discussions and negotiations with a number of companies with emerging technologies to accelerate the revenue growth of the Business Unit and capture high profit margin business. Led the acquisition due diligence for five technology companies with annual revenues ranging from $30M to $100M and core capabilities in IT and Wireless Infrastructure, Mobile Computing and IT Managed Services.
Led the capture of large strategic business opportunities with expected revenues in excess of $150M.
Vice President for Operations – February 2004 to January 2006
Led the Software Solutions operation with annual revenue of $96M and 560+ personnel across 5 US office locations. Provided strategic vision, tactical execution, program performance oversight, and wide-reaching daily management of all facets of the operation’s functions. Guided the business development activities and fostered existing and new customer relationships. Drove the operation’s growth to meet the Business Unit’s short-term annual revenue goals and long-term strategic plan. Delivered 20% growth in annual revenue.
Directed the Systems Solutions operation with annual revenue of $65M and 450+ personnel across 4 US office locations. Built new capabilities in mobile computing, guided the business development efforts and managed the day-to-day performance of the operation. Systems Solutions’ main capabilities focus on decision support systems, communications, networks, and security solutions. Delivered 12% growth in annual revenue.
Client Executive – November 2002 to January 2004
Joined as a Client Executive with a goal of capturing $4M in new IT business over a period of 2 years. Additional responsibilities included building new capabilities in IT Managed Services and Service-Oriented Architecture (SOA). Exceeded set goals by shaping and capturing new business in excess of $27M in a period of 12 months. Succeeded in building the new capabilities and adding two new customers to the Business Unit. Forged a partnership with EDS on the Navy Marine Corps Intranet (NMCI) program providing comprehensive IT services for desktop management, legacy application migration, and pier side network connectivity.
BIG 4 CORPORATION
April 1994 - November 2002
Delivered large complex business and operations support systems and solutions on time and within budget for top tier telecommunication companies. P & L responsibility ranged from $500K - $25M engagements. Consistently gained credibility and served as an IT advisor to senior client executives. Accomplishment highlights:
SPRINT PCS - May 2002 to November 2002
Directed a large billing system conversion encompassing 30+ Front and Back End business applications through the application development and integration life cycle. The new customer care and billing platform significantly increased the legacy platform scalability and outperformed existing business transaction response and up time by a factor of 150%.
BCE Teleglobe - February 2002 to April 2002
Directed a team through the analysis and planning phase for developing an integrated order processor to enable the support of Teleglobe's global IP VPN products. The project focused on delivering an IT infrastructure blueprint, solution architecture, and a business process and operating model. The proposed solution came under the original implementation estimates by 20% and provided a consistent global customer experience.
DIGEX - MCI - April 2001 to January 2002
Forged and directed a go-to-market relationship between Digex and Accenture by bundling Digex's managed services and hosting capabilities to include a subset of Accenture's web-architected market offerings such as eCRM, eProcurement, eBilling, eLearning, and execution architectures (.NET). The go-to-market approach extended Accenture's system integration core business to include long-term outsourcing and hosting services and generated an estimated opportunity pipeline in excess of $12M annually across industry verticals.
Defined the international IT systems requirements, multiple language approach, and application support model to enable the roll out of Digex's hosting and managed services product set into WorldCom's Internet Data Centers (IDC) in Asia and Europe. The project was credited with shortening the initial planned product roll out by 4 months.
XO Communications - November 2000 to March 2001
Defined the international IT systems integration plan and European IT expansion strategy focusing on the integration of Nextlink (US) and Concentric (UK) existing IT infrastructures, customer care, billing, and operation support systems to address their merger into XO Communications. Addressed the regulatory, multiple languages, multiple currencies, and international business requirements. Refined the systems architecture, business operations model, and functional business process flows. The project provided a cost-effective approach ($7M in initial savings), consolidating IT infrastructures and systems while supporting international business requirements. Directed a team of 30 local and UK staff.
ALLTEL Communications - December 1999 to October 2000
Delivered a major strategic IT technical infrastructure upgrade and migration encompassing production servers (HP to SUN), databases (Sybase to Oracle), middleware, and code porting to increase Alltel's customer care and billing systems scalability, high availability, and performance. Spearheaded the new technical architecture working with multiple vendors. Guided the RFP process, including contract negotiation and closing. Deployed in a 9-month record time, the new IT platform met Alltel's business imperatives a year ahead of schedule by supporting a projected 75% subscriber and 50% end-user growth. Directed a team of 75 local and offshore staff.
NEXTEL - September 1999 to November 1999
Led an assessment of Nextel's existing application architecture for the customer care and billing systems to address existing business requirements gaps and maximize the business capabilities of existing business support systems. The project provided a tactical and strategic road map for evolving the existing application architecture and migrating to a new business support system.
IRIDIUM - April 1996 to September 1999
Directed the global deployment program of the IT infrastructure and business support systems to 15 business offices worldwide. The deployment effort included hardware procurement and staging, application installation, data configuration, user acceptance test, and user training. Defined the data configuration strategy to address regulatory and global business requirements such as multiple languages, currencies, tax structures, and rate plans. Established and managed an application support team which provided global 7x24 tier 1 support to deployed IT staff. Led on-site systems deployment activities in Germany, Thailand, Japan, Taiwan, and the United Arab Emirates. Directed a team of 65 local and international staff. The innovative deployment strategy and repeatable processes (US patent pending) were recognized by the telecommunications industry to shorten the deployment life cycle by 50%.
VERIZON - April 1994 to March 1996
Directed a team through the development life cycle of a client/server Integrated Order Management (IOM) system. The IOM system handled on-line retrieval and storage of residential, small business, and corporate accounts from a central relational database and streamlined the business functionality of an existing legacy service order processor by allowing near real-time processing of service orders. The IOM system services over 6500 Customer Service Representatives in 50 locations throughout 6 northeastern states.
PREVIOUS EMPLOYMENT HISTORY
Lead System Engineer, Company Name Concealed, 1993 - 1994
Lead Software Engineer, Company Name Concealed, 1991 - 1993
Co-founder / Lead Software Engineer, Company Name Concealed, 1988 - 1989
Programmer, Company Name Concealed, 1987 - 1988
Company Name Concealed - Reston, Virginia, 2006 - 2008
A “Software as a Service” (SaaS) start-up providing integration solutions via a proprietary Appliance for on-demand services.
Security Clearance - Top Secret, 1/5/2009 through 1/4/2014
EDUCATION, THESIS, PATENT, LANGUAGES
MS, Computer Science, 1991
BBA Honors List, Business Administration, 1989
BS With High Distinction, 1987
BS, Mathematics, 1986
MS Thesis - Foundations for an Object-Oriented Database, 1991
US Patent Pending - Joint Inventor, "A Production Process for a Business System Distribution for a Global Telecommunication Network" (filed September 19XX - Serial Number 09/1XX, XX4)
Languages - Fluent in French and Arabic
Professional references available upon request