Position	Marketing & Financial Services Professional
Location Confidential	No
Location	No preference
Willing to Relocate	Yes
Industry	Financial-Banks-Commercial/Retail&CreditCards
Function	GENERAL-MANAGEMENT--CEO/COO/GM
Compensation	$250,000 to $500,000
Resume Summary
Seek executive level position running a business with P&L responsibility or leading a major function - marketing, business development or strategy. Experienced in business leadership; marketing; deposit, payments and debit products; relationship development; and strategy development.
Resume Body      MARKETING & FINANCIAL SERVICES PROFESSIONAL
SKILL SUMMARY Successful, results-oriented professional with twenty-one years of experience in business leadership and people development. Demonstrated ability to motivate and energize teams; influence outcomes to deliver results; and grow business. Desire to lead Group to meet customer needs and drive company growth. GENERAL MANAGER, P&L LEADERSHIP RELATIONSHIP DEVELOPMENT & INFLUENCE STRATEGY DEVELOPMENT & EXECUTION CHANGE AGENT – ADEPT IN PROBLEM SOLVING QUALITY/PROCESS EXPERTISE & CERTIFICATION CONSUMER PAYMENT PRODUCTS MANAGEMENT & DEVELOPMENT SALES & SALES LEADERSHIP – REVENUE GROWTH DRIVER DEVELOP/LEAD/COACH – HIGH PERFORMANCE TEAMS PROFESSIONAL EXPERIENCE Fortune 100 Bank (Jan, 1995 – Dec, 2004) • SVP, Consumer Bank (Jul. 2002 – Dec. 2004) Lead $400+ million business responsible for product management; sales and channel integration; and product development for a competitive, yet mature set of consumer deposit service products. Responsible for products’ overall performance and growth as well as integration with overall deposit portfolio and business development for new services. Led Consumer Deposits overall payment strategy, implementation efforts and corporate integration. Accomplishments:  Created P&L and centralized product management to energize growth for a stagnant product set  Led growth in generally declining business industry-wide: $24 million revenue increase; $7million expense reduction, 33% SVA growth; targeted 8% revenue growth in 2004 in spite of significant decline in the industry for paper transactions that impacted business (personal and official checks, travelers checks, money orders and gift checks)  Built, led and motivated team of highly effective product managers and developers  Led team to research and design new product submitted for patent application for its design and uniqueness  Led payments strategy for Consumer Deposits to include Check 21 strategy and operational preparedness, check to card migration strategies and teller migration strategies • SVP, Planning and Integration Executive – Premier Bank (Nov. 1999 – Jun. 2002) Change agent responsible for Service and Fulfillment strategy and processes, Quality and Productivity, and overall Associate Readiness for the Premier Bank franchise-wide. Accomplishments:  Developed strategy to efficiently differentiate fulfillment and service for 500,000 customer base, replacing the 1:1 support structure ratio with an efficient growth model that would reduce FTE by 40%  Designed, built, and staffed (4) call centers across the franchise to offload the service and fulfillment requirements of 1000 client managers, enabled them to sell more and developed a more consistent customer experience; the project was delivered within a nine-month timeframe, under budget. Managed $25 million budget.  The new model reduced FTE by 40% and contributed to Premier’s ability to drive 30% revenue growth and 39% net income growth; implementation achieved an initial top-two box satisfaction rating of 67% – exceeding satisfaction ratings for both the Premier Bank and other call centers. Ratings today exceed 90%.  Developed and implemented processes to effectively lead change (generated by the business as well as external to the business) and ensure associate readiness to execute • SVP, Debit Card Executive – Consumer Bank (Sept. 1998 – Oct. 1999) Led product management, product development and marketing efforts to maximize revenue and develop new business opportunities for growth and profitability. Accomplishments:  Led team of product developers and product managers to introduce new portfolio of debit card products – platinum and gold check cards, photo check card, business check card – to fuel growth for business  Developed usage and penetration campaigns that established metrics for success and included education for the associate base on the value of the transaction types to aid growth.  Through mass distribution and creative marketing efforts, grew business 68%, generating ~$400 million in revenue and $1 billion in sales. The business check card introduction exceeded annual sales goal of $200 million within the 1st two months of introduction. • SVP, Change Executive – Global Retail Bank & Merger Transition (Nov. 1997 – Aug. 1998) Led bank-wide taskforce to design a client-focused experience model for affluent clients of the retail bank. Led transition assessment phase for the Staff Support entities for merger. Accomplishments:  Led bank-wide taskforce to design a client-focused experience model for affluent clients of the retail bank.  Integrated perspectives across the company’s geographic boundaries to develop and gain approval for the retail bank customer strategy.  Established program office and processes to execute the Retail Bank strategy across all of its business lines with responsibility for program planning, communications and performance tracking.  Led the transition assessment phase for the Staff Support entities (Personnel, Corporate Real Estate, Executive Office, Corporate Services & Procurement, Corporate Treasury and Corporate Security). • VP, Home Equity Marketing, National Consumer Assets Group (Apr. 1996 – Oct. 1997) Responsible for product’s electronic delivery strategy; marketing information; and advertising and communications. Accomplishments:  Introduced the first online home equity loan application, supported by the introduction of a home valuation service for customers to complete desktop appraisals.  Led the automation and delivery of management information to aid the profitable delivery of loan products across multiple channels.  Provided oversight to communications specialist for associate communications and external advertising and media buys. • VP, Chief Technology Officer, National Consumer Assets Group (Jan. 1995 – Mar. 1996) Provided strategic direction and day-day management for the client server and voice technology environments. Accomplishments:  Developed and deployed a disciplined change environment which led to stability for the recently de-centralized client server environment to support 5200 user community  Centralized purchase decisions for consistency and led team of production support specialists to maintain and manage the desktop and server environment across multiple locations with common processes.  Managed $6 million budget for personal computing, networking, voice communication, and software requirements. Fortune 100 Information Systems Company (Sep. 1983 – Dec. 1994) • Sales (1993 – 1994) – Sales representative in Financial and Insurance territory responsible for the sell of information systems. • Sales & Marketing Manager (1990 – 1992) – Manager responsible for team of 34 sales and technical representatives in manufacturing territory, responsible for sales and technical support. • Systems Engineer (1983 – 1989) – Technical professional responsible for sales and support of information systems products. Support included product selection, problem management, and capacity planning for install base from large mainframe systems to personal networked computers. Accomplishments:  Achieved team objectives by driving $43 million in revenue and $8 million profit in 1994 and $5.3 million in revenue in 1993, exceeding goals both years. Awarded annual recognition for outstanding performance each year.  Led team of 34 to achieve $35 million, $33 million, and $41 million in revenue (respectively each year) exceeding goals. Awarded annual recognition for outstanding performance each year.  Sold and supported information systems products. Provided capacity planning, technical support for entire install base from large systems to personal computers. Initiated and led joint process improvement studies driving 30% cycle time reduction and significant personnel reductions. Developed and led training initiatives to support install base. Exceeded annual sales goals each year, attending 6 annual recognition events for outstanding achievement. PROFESSIONAL DEVELOPMENT, CIVIC SERVICE AND EDUCATION Professional Development • Six Sigma Green Belt • Consumer Banker’s Association, School of Retail Bank Management Graduate Current/Recent Community Leadership • United Way 2004 Campaign Leader – African American Leadership & Alexis de Tocqueville Boards • Bank African American Leadership Initiative – Founding Executive Sponsor • Board of Directors, Leadership Organization – Founding Board member and current Board Chair Education • BS Chemical Engineering, Columbia University, School of Engineering & Applied Science • BS Chemistry (Magna Cum Laude), Dillard University • Who’s Who Among Colleges and Universities
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