Innovative, consultative, and resourceful, operating and administration executive with over 20 years of experience leading sales and service organizations in complex, global business environments, and delivering practical, scalable, client-focused support. Experience spans front and back office, growth and realignment situations, and International. Expertise with strategy development, planning & budgeting, marketing, communications, recruiting & talent management, operating risk management, knowledge management, client & vendor management, transparency and cost control. Adept at positioning businesses to adapt to new operating environments or changing client needs, increasing client mind and wallet share, building and leading highly motivated teams, and delivering creative, collaborative solutions that exceed expectations.
MORGAN STANLEY, New York, NY & Tokyo, Japan 1988 – 2006
Managing Director, Chief Administration Officer, Global Operations & Services, New York, NY (2006)
Member, Global Operations & Services Management Committee
Played a key role in the integration of institutional, retail, and asset management operations, incorporating a budget of >$800 million, and >5,500 employees worldwide. Responsible for creating shared disciplines that would provide necessary focus, speed, and structure, including:
Functional mapping & organizational alignment
Occupancy & location planning
Employee profiling & segmentation
Consolidated budgeting & reporting
Shared policies & procurement
Common communications platform
Shared governance & social structure
Managing Director, Strategic Projects, New York, NY (2004 – 2005)
Led high profile, cross divisional initiatives, including occupancy & location planning, alternative sourcing, and smart growth, as part of my transition back to the U.S..
Spearheaded a comprehensive cross divisional review of NY metro occupancy needs and strategic location options
Consolidated 2,300 infrastructure positions from six locations. Set up numerous initiatives to consolidate like functions and/or to redeploy to near or offshore locations
Designed models to assess feasibility and risk of deployment/outsourcing, and to describe relative rate and productivity profiles. Established guidelines for recommending when to retain ownership
Consulted on process and business model changes that permanently impacted divisional cost structure without compromising client service or increasing operating risk
Managing Director, Chief Administration Officer, Morgan Stanley Japan, Tokyo, Japan (1998 – 2004)
Member, Tokyo Executive Committee
Played a key role in the near doubling branch revenues and headcount; to $1.2bn and 1,100, respectively. Responsible for creating scalable, cost effective and client focused support, and for leading critical functional, cross-functional, and industry wide initiatives, many of which have been adopted globally.
Restructured employee benefits programs; including replacing the Defined Benefit Pension Plan with Japan’s first Defined Contribution Plan. Saved >$80mm in potential future liability
Pioneered the use of employee Survey and Focus Groups. Improved recruiting and retention in critical functional and employee segments
Institutionalized long-term real estate planning, combined with BCP and Data Center Planning. Achieved industry leading structure at a price point 25% less than our nearest competitor
Aggressively moved from product-focused to client-focused delivery. Sponsored development of various self service platforms, including travel, procurement and business information services
Implemented a cost transparency exercise that reduced managed costs >5% per annum
Introduced advertising, events, and internal and external communications to compliment media relations.
Enhanced brand awareness and strengthened framework for influencing key stakeholders
Supported the CEO for Strategic Planning. In 1998, introduced Scenario Planning as a framework for engagement, with multi year results described in a 2002 HBS Case Study
Jointly responsible with the CFO for annual budget and quarterly business reviews
Partnered with law & compliance and internal audit in organizing for the 2002 FSA Audit, and follow up
Conceived and executed a benchmark, multi-dimensional BCP plan. Incorporated Data Center Planning as part of a pioneering server-lite HQ solution
Conceived and executed an “inside-out” plan for introducing the web and web intelligence. Positioned the intranet as an R&D platform, then repositioned most used functionality on client extranets
Developed a platform that married proprietary and 3rd party content to a directory of internal experts
Principal industry sponsor of the Securities Investor Protection Fund - 1998. Chairman of the Operating Committee - 1998-2001. Advisor to the Board on merger with the Japan Investor Protection Fund - 2001
Board member of the International Bankers Association (IBA) -2001-2004. Revised the articles and bylaws to incorporate member advocacy. Founded the Securities Sub-Committee. Today the IBA is considered the go-to industry association for industry regulators in Japan
Executive Director, International Fixed Income Sales, Tokyo, Japan (1994 – 1997)
Led a team of 15 responsible for covering non-Japanese clients for Japanese government bonds, derivatives and Euroyen.
Spearheaded transition from a product-focused to a client-focused coverage model.
Pioneered the use of client technology. Co-founded domestic Fixed Income Research
Dramatically increased client market share. Maintained revenue and profitability despite overall market contraction
Vice President, International Fixed Income Sales, New York, NY (1988 – 1994)
Responsible for government bonds, derivatives, Eurobonds and foreign exchange for G-6 markets as well as Australia and New Zealand.
Consistently ranked among the top individual producers in Fixed Income, globally
Responsible for many of the company’s largest cash and leveraged U.S. client relationships
Lehman Brothers 1984-1988
Chemical Bank 1982-1984
Hartford National Bank 1979-1981
Board Member, Orpheus Chamber Orchestra New York, NY, 2004 – present
Member Audit Committee; Project’s Committee; Leadership Task Force; Strategic Planning Task Force
Master of Business Administration, 1984
New York University, New York, NY
Bachelor of Arts, History, 1979
College of the Holy Cross, Worcester, MA