BRAND BUILDER, PRESIDENT, CEO AND BOARD MEMBER
CAREER HIGHLIGHTS
Customer centric leader who built “service excellence” cultures which resulted in being named Supplier of the Year for 3 consecutive years for General Motors, Supplier of the Year for W.W. Grainger and improving customer service scores from 70% to well over 90% in less than a year
Results include ten-fold market capitalization increase, reversed 15 years of declining sales, consistent double digit sales and profit growth, 129% acquisition ROI and 1 year cash flow improvement of 67%
Early career includes long tenure, challenging assignments, excellent results and numerous promotions for PepsiCo and American Hospital Supply Corporation where market share records were set and 2 year ROI targets were exceeded in 1 year
West Point graduate, MBA, ARAMARK Executive Leadership Institute graduate and Wharton Executive Education graduate who passionately exhibits a legacy of talent development through personal example and Organizational Development process leadership
Significant experience with Boards of Directors, turnarounds (double digit profit growth), acquisitions (recognized by Business Week, 129% ROI), divestitures and value creation (ten-fold market cap increase)
Strong values, high integrity and an ability to build a long-term foundation while delivering rapid and sustainable results have led to a long, impeccable list of C-Level references from each employer
PROFESSIONAL EXPERIENCE
Movie Gallery, Inc. (Interim Assignment, Excellent CEO Reference) 2008 – 11/2009
The second largest North American home entertainment specialty retailer with 3,700 stores.
Executive Vice President of Operations, Wilsonville, OR
Selected by CEO for an interim assignment to lead the company from bankruptcy. Responsible for all business strategy and tactics which included significant Board of Director interaction such as strategic planning sessions and operating reviews. Brought rigor, discipline and operational excellence across the business to drive results while rapidly repositioning the company for future success.
Significant Accomplishments:
Restructured and implemented improved processes in Store Operations, Loss Prevention, Real Estate, Distribution and Supply Chain that resulted in reducing operating expenses by over $100 million (13%)
Reduced first lien debt by over $250 million
Reorganized and upgraded field leadership, integrated 3 separate operations organizations and created Operations Excellence which included a strict certification program that increased ticket average 6%
Built a service culture which included implementing a customer service measurement system and improving scores from 70% to well over 90%
Corinthian Colleges, Inc. 2004 – 2007
One of the fastest growing career education companies in North America with revenue of $1 billion.
President and Chief Operating Officer, CDI Colleges, (2005-2007); Santa Ana, CA
Promoted to lead the CDI College division. Built a world class team that created a differentiating value proposition for the business which led to accelerated, profitable growth. Turned around a business with serious compliance and regulatory issues by creating a zero tolerance culture and building significant and robust processes in this area. Presented to the Board of Directors. Developed a public relations campaign to reposition the business.
Significant Accomplishments:
Rationalized the portfolio of 46 colleges in Canada; closing, consolidating, expanding and divesting facilities as appropriate
Standardized processes, added over 100 new programs, upgraded 60% of the management team, reduced admissions rep turnover from 72% to 48% in 1 year and reduced overhead expenses by 20%
Led the company in each category by improving key metrics of lead conversion, student retention (attrition reduced from 3.6% to 2.1%), bad debt (4.2% to 1.8%), graduate placements (84% to 93%) and compliance (2.7 to 2.1). Revenue grew 11% and profits grew over 52%.
Executive Vice President, Administrative Services (2004-2005); Santa Ana, CA
Led the team providing administrative support to 128 colleges, 10,000 employees and 66,000 students.
Significant Accomplishments:
Developed national purchasing agreements resulting in a savings of over $8 million annually
Standardization of processes and compliance focus resulted in passing all Sarbanes-Oxley requirements
Aramark, Inc. (Aggressively recruited to Corinthian, Excellent References) 2003 – 2004
$10 billion global leader in food and facility managed services as well as uniforms and career apparel.
President, Galls, Inc., Lexington, KY
Responsible for all aspects of a $200+ million, stand alone business with over 1 million customers. Made key market segment and product decisions that led to excellent results. Developed and implemented a multi-channel sales strategy to include retail, catalogue, internet and tele-sales.
Significant Accomplishments:
Drove sales into over 50 countries and added over 2,000 new products
Expanded private label line to over 30% of sales and expanded margins by over 1,000 basis points
Increased revenue by 13%, cash flow by 67% and profits by 12%
Corporate Express 1998 – 2002
The world’s leading distributor of essential office and computer products and services.
Group President, Broomfield, CO and Minneapolis, MN
Complete P & L responsibility for a $700 million distribution business with 2,500 team members.
Significant Accomplishments:
Increased year-over-year operating profit by an average of 31% each year
Earned Supplier of the Year for General Motors (3 consecutive years) and W.W. Grainger
Led complex, strategic sales process which added over $80 million in new sales to include Procter & Gamble, Anderson Consulting, Allina, Rockwell International and Cardinal Health accounts
Directed 2 large integrations ($200-300 million each), increasing the account base six-fold, more than tripling the size of the business and achieving synergies ahead of schedule. Rated by Business Week magazine as the most successful merger of the 1995-2001 timeframe and generated 129% rate of return.
Navarre Corporation 1996 – 1998
A leading distributor of music, software, interactive CD-ROM products and DVD videos.
Chief Operating Officer, Minneapolis, MN
Responsible for all company operations and responsibilities including Board of Directors exposure.
Significant Accomplishments:
Generated revenue growth of over 33% and signed exclusive agreements with Barnes and Noble, Kenny Rogers, American Gramaphone and numerous other record labels
Restored the company to profitability; generating operating income of 12.3%
Increased market capitalization ten-fold
Jostens, Inc. 1995 – 1996
A leading provider of scholastic and recognition products, programs and services.
Vice President/General Manager, Scholastic Division, Minneapolis, MN
Full P & L responsibility for the company’s largest business unit with sales of $240 million. Based on customer feedback; revitalized a 100 year old brand, reversed declining sales and restored profitability by completely re-engineering numerous business processes to include strong accountability through performance management.
Significant Accomplishments:
Redesigned product line, overhauled sales and marketing processes and upgraded the leadership team which resulted in a profit increase of 18.2%
Reversed 15 years of declining sales, delivered revenue growth of 11.1% and added more accounts in first year than in the previous 4 years combined
PepsiCo, Inc., The Pepsi Cola Company and The Pepsi Cola Bottling Group 1985 – 1995
General Manager, (1993-1995), Southern California
General Manager, (1992-1993), San Diego, Ventura and Bakersfield, CA
Division Vice President, Food Service Sales, (1989-1992), Irvine, CA
Director, Food Service Sales Operations, (1988-1989), Somers, NY
Division Manager, Food Service, (1986-1987), Moonachie, NJ
Area Manager, Food Service, (1985-1986), Phoenix, AZ
American Hospital Supply Corporation 1979 – 1984
Region Manager, (1982-1984), Dallas, TX
Sales Manager, (1981-1982), Edison, NJ
Sales Representative, (1979-1980), NJ
United States Army, Captain, Battery Commander 1973 – 1979
BOARD OF DIRECTOR SERVICE
• YMCA (2003-2004) • Junior Achievement (2003-2004)
• Los Angeles Urban League (1994)
• Orange County-Drug Use is Life Abuse and Project: No Gangs (1993-1994) • California-Nevada Soft Drink Association (1993-1994)
TRAINING AND CERTIFICATIONS
• Aramark Executive Leadership Institute
• PepsiCo Executive Presentation Skills • Wharton Finance Executive Education Program
• Miller Heiman Strategic Selling
EDUCATION BACKGROUND
MBA • University of Dallas, 1985
Bachelor of Science • United States Military Academy, West Point, NY, 1973, Cadet Captain (top 10%) |
