Qualification Highlights:
* N.A. Operations Lead for the IT Service Delivery ITSM practice of a "Big 4" concern
* Lead IT strategy, transformation and continuous improvement initiatives for Fortune Global 500 firms (production stability, cost reductions, customer service, operating models, IT financial management etc...)
* Part of the three executive team responsible for running international operations for a "Big 5" European IT Management Consultancy
* Co-author of the core Service Strategy volume of ITIL v3 (IT best practices)
* Delivered improved operational capabilities through: Solution development; sourcing strategies; PMO; process re-engineering; daily operations management; service catalogs; IT asset management; CMDB; service desk; vendor/tool rationalization
* Designed and developed (and in some cases took to market) next generation work-force automation solutions for the real estate and finance industries
* Managed Global 500 enterprise projects and relationships ranging from $1 to $12 million annually. Responsibility for related P&L
* Lead international development teams responsible for assisting Microsoft in the creation of MOF (Microsoft Ops Framework) and its launching certification program
* Driven program outcomes such as: 60% decrease in time requirement for monthly program roll-up; 22% reduction in support staff; elimination of 37% of manual request fulfillment efforts; production stability improvements of 29%; cost-of-service transparency for IT services; new global service delivery IT operating models.
Chronological Professional Experience
2/2006 - Present Big 4 IT Consulting Executive
Current: Global IT Operational Excellence Practice Co-Lead
Drive IT transformation, capability improvements and operating cost reductions for clients. As an executive in our global technology and operations consulting practice, I am responsible for driving project and program level delivery across our entire service portfolio, as well as sales. Also includes operational activities, asset development, and software vendor management.
Previous position: N.A. IT Service Delivery Practice Operations Lead -
Driving Service Management group performance, growth and capability development in key IT operations domains. Enterprise process and technology solutions are typically aligned with ITIL (infrastructure services, process improvement, capacity management, service catalog, service desk, CMDB, asset management, BSM, PMO, service portfolio management etc...)
1/2002 - 3/2008 Managing Consultant
M.A.G. Inc. - International ITSM services and offshore solutions development firm offering ITIL process improvement services and education, IT outsourcing, hosting and offshore development services.
· Drove strategic offshore application development and hosting solutions for business critical SMB client systems (web and customer-centric apps, design to execution)
· Delivery of IT process re-engineering and technology consulting services
· Managed N.A. daily operations, including P&L, outsourced hosting and development teams, and the IT Service Management practice
· Designed, developed and brought to market flagship next gen workforce automation solution for the real estate industry
7/1998 - 1/2002 International IT Strategy and Development Manager
Getronics / PinkRoccade - $5+billion European IT management and technology consulting firm specializing in professional services, outsourcing, technology solutions, security and education for Global 1000 enterprises and governments.
· Part of the executive team managing international operations in five countries, responsible for driving key new go-to-market offerings and supervising related operations and support staff.
· Assisted Global 1000 firms with achieving operational improvements through the application of ITIL, MOF, COBIT and similar frameworks
· Negotiated and managed strategic client and partner relationships each worth $1-12 million annually
· Managed global new product and service development programs for the entire service portfolio
8/1997 - 7/1998 Sr. Financial Business Analyst
Boeing Commercial Airplane Group
Award winning Financial Business Analyst for Boeing’s MDTC pilot for derivative 737/757 development programs ($280M and $360M programs respectively)
· Creation, training and implementation of EVA financial models, metrics, tools and process improvements within finance and development teams
· Received Silver Award of Individual Achievement from BCAG senior management for contributions to the MDTC initiative
5/1996 - 8/1997 Int'l Finance & Brand Licensing Specialist
Seattle Pacific Industries - SPI is the international holding company for UnionBay Sportswear, Reunion, Sergio Valente and Nautica Marine Denim.
· Analysis of capital investment projects utilizing ROI, NVP and DCF methodologies.
· Implemented new systems and processes to increase float, free cash flow and interest income while reducing transaction costs and reliance upon factoring.
· Improved finance desk operations, including tools and processes for daily trade finance, cash management and forecasting, treasury operations, performance benchmarking, budgeting and reporting.
Previous eight years of banking and finance experience includes:
· Seafirst Bank: international trade banking (front office)
· Imperial Corporation of America: fixed income and derivatives operations
· Santa Barbara Savings & Loan: treasury and fixed income operations
· Bank of Montecito: procurement; international transfer desk; retail banking |
