An accomplished professional with diverse expertise across multiple industries and international environments. Exceptional and prudent strategist with proven ability to define vision, align groups, and achieve results.
Solid communicator with interpersonal skills refined across cultural barriers; superior problem-solving abilities coupled with excellent organizational, project and analytical skills. Skilled in people development, international and multisite operations. Change catalyst who effects turnarounds and catapults organizations to greater revenues and stronger bottom lines.
PROFESSIONAL EXPERIENCE
Media Arts Group, Morgan Hill, CA, Nov 2001- Jun 2004
VP & Chief Operating Officer – Recruited by Heidrick & Struggles.
Provided strategic leadership for 1,000-employee company, the exclusive sales, licensing, manufacturing, and distribution firm for artist Thomas Kinkade.
Analyzed and with Chairman & BOD approval, restructured company to effect turnaround and achieve profitability; streamlined and repositioned manufacturing operations, sales, marketing, creative, public relations, administrative and information technology groups.
Led and managed an 8 - member senior management team; coordinating across functions and disciplines to accomplish goals. Tightened marketing focus and expanded collateral development. Developed new product architectures and categories, to enhance and extend the brand and create consumer excitement. Established and cultivated strategic partnerships and retailer alliances to increase market share and product appeal.
Orchestrated and shepherded firm through 2004 merger enabling move from a publicly traded (NYSE: MDA) to a privately held organization.
Key Achievements:
Returned Company to profitability. Created and successfully implemented strategies that increased gross margins from 64% ($65.9 Million) to 80% ($93 Million) and net income to $18.7 Million.
Propelled sales revenue from $103 to $117 million and licensing royalties from $1.7 million to $5 million.
Implemented new sales and business development processes to improve prospecting, lead generation, qualification and forecasting.
Established a new marketing strategy and programs designed to reposition the brand in several vertical markets (outside primary distribution channels) to differentiate new products, eliminate channel conflict and reach new customers.
Revamped the compensation strategy with emphasis on providing incentives to sales executives / account managers for up-selling and aggressively growing profitable channels.
Secured and improved partnerships with groups including QVC, Avon, Maddsey Entertainment, Hallmark, Bloomcraft, Bradford Exchange, Joanne Fabrics, Books Are Fun, Wal-Mart, JC Penney, Kmart, Christian Book Stores and other retailers others.
Recruited a creative services executive to develop new product categories, define product architectures and style guides to improve merchandising effectiveness, brand awareness and consumer appeal.
Negotiated more favorable royalty fees and advances with key licensing partners. Developed performance criteria and measurement systems to ensure commitments and volumes were achieved at contract renewal.
Worked with members Audit Board, Outside Council and members of senior management team to ensure SOX 404 compliance.
Additional Titles and Achievements:
Vice President Manufacturing 2002 – 2003
Developed and executed manufacturing strategies to move the business from a 'make to stock" to "make to order" environment.
Reduced manufacturing inventories 64%, from $26 million to $18 million, and created new materials / supply-chain management process leveraging vendor managed inventories resulting in an $8 million increase to the bottom line. On a go-forward basis, sponsored quarterly physical inventories and drove material variances from 18 to 3%.
Eliminated 300 manufacturing / SG&A positions and closed superfluous warehouses facilities, reducing fixed and variable manufacturing costs by $3.6M per year.
Re-engineered manufacturing shop floor processes and work flows achieving significant performance improvements in product quality, production variances, employee productivity, scrap reductions and on-time delivery metrics.
Deployed RF technology (scanners and bar-code) to improve production flow, monitor material movements and transfers and work-in-progress through finished goods.
Designed a logistics network that achieved service levels (98.9% on-time delivery, 99% fill rates, and 99.99% inventory accuracy.
VP & Chief Information Officer 2001 – 2002
Program directed the development and implementation of a state-of-the art image capture system with in-house printing capability based on HP high-end printing platform, reducing dependencies on outside firms, improve quality, reducing cost and time to market.
Led the development and implementation of an online B2B retail storefront utilizing WebLogic IS to integrate an link 200 retail locations with corporate systems to automate order entry, improve localized inventory management and order visibility.
Led the re-implementation of JDE One World ERP applications (AS400 platform) to support manufacturing (MRP&MPS), finance (AR/AP/GL/FA/Costing/Reporting), purchasing and HR operations. Designed and implemented order to cash business process to improve operating efficiencies.
Standardized and upgraded Dell & Windows 2000 desktop and laptop platforms to improve employee productivity levels. Implemented DS3 WAN/MAN network environment utilizing Cisco switch and router technology to improve availability, throughput and reliability.
Saama Technologies, Inc., San Jose, CA, 2000-2001
Executive Vice President & Chief Operating Officer
Led all aspects of software-development and integration firm with 140 employees and $12.3 million in annual revenues.
Leading a 5-member executive team, defined and executed business expansion strategies, focusing on development across Business Intelligence, Customer Relationship Management (CRM), Sales Force Automation and development of custom web-enabled applications.
Spearheaded creation of technology roadmaps and business partnerships, positioning company for future growth. Defined strategies to improve market awareness and positioned company to capitalize on new market segments.
Key Achievements:
Catalyzed revenue jump of nearly 500% — from $2.5 million to $12.3 million and increased net income to $2.1 million.
Restructured and realigned business operations around centers of core competency, Business Intelligence, CRM and Application Development. Established a software development center in India to expand talent pool and achieve lower development costs.
Repositioned firm to enhance performance in offshore development, finance, retail, high-tech, manufacturing, and energy market segments.
Secured and managed technology partnerships with Nortel/Clarify, SeeCommerce, Business Objects, Interwoven, BEA Systems, NCR/Teradata, Oracle, and Siebel.
Created a business development organization to generate new leads, qualify, follow-up on new sales opportunities. Secured new accounts at 3Com, Cisco Systems, SunMicrosystems, Applied Materials, the GAP, Exclaim Technologies, Williams Sonoma, Excite, SGI, Tivo, Brocade and others.
Participated in recruitment and selection of first Board of Directors, comprising William Binch (SeeCommerce, Siebel, Ariba), Phil Kantz (3Com), and Mike Graves (Zhone Technologies).
Sanmina Corp., San Jose, CA, 1997-2000
Vice President / Chief Information Officer – Recruited by Russell Reynolds.
Strategized and directed technology-based architectures for an electronic contract-manufacturing company. Directed 16 corporate M&A alignment activities; developed and managed business plans to facilitate due diligence processing and support M&A transactions. Executed strategies to expand business and adeptly managed explosive growth, leading 400 IT professionals across application & software development, database administration, data center operations, help desk and network operations; administered $50+ million IT budget and annual planning. Researched and implemented new technologies; developed methodology for extending internal infrastructure to customers and improving customer interaction / satisfaction; negotiated and managed technology based contracts.
Key Achievements:
Implemented growth strategies that achieved ten-fold net revenue increase to $4.6 billion, added 39 new manufacturing locations, and expanded employee base by 8,000 during tenure.
Created and deployed distributed IT organization model, providing global coordination with local execution.
Implemented Sun E10K application servers and EMC storage arrays to support ERP and manufacturing operations.
Directed company-wide implementation of Oracle 10.7 manufacturing, sales and financial applications.
Directed the deployment of OC12 WAN/MAN networking infrastructure to support voice/data communications and link 56 domestic and international manufacturing facilities.
Program directed EOL usage of Lotus Notes email technology with MS/Exchange/Outlook.
Facilitated the creation of architectures and development of web enabled applications to link purchasing with supply chain partners, customers with engineering to securely (FTP) transmit schematics, board drawings and ECO for quick turn prototype development.
Created a technology strategy that delivered end-to-end connectivity by integrating inventory, supplier and financial management with a web-enabled order entry system, producing real-time inventory visibility at order acceptance.
Defined plans and budgets and build out schedules focused on creating “Class A” continental data centers in the U.S. and Europe.
Implemented new shop floor technologies (bar code & scanners) to improve incoming material inspection and receiving, stocking tracking WIP through finished goods.
Program directed the development of a data warehouse (Oracle RDB) environment for trending an analysis of worldwide customers, bookings, billings and backlog information. Deployed Business Objects as the front end application reporting tool.
Silicon Graphics Inc., Mt. View, CA, 1996-1997 – Recruited by Robert Half.
Director, Global Information Systems
Managed overall IS for manufacturer of high-end processors, graphic systems, and computers. Directing 10 member team with $20-million budget, defined vision and plans for aligning domestic an international service and support operations to facilitate technology transfer from the Cray Supercomputer acquisition. Oversaw development of architecture to facilitate key software and technology integration; managed 200 application development, testing and support teams for Oracle 10.6 ERP, i2’s Advance Planning, Hyperion Financial Reporting, and Business Objects. Partnered with executives to research, choose, and fund new technology solutions; collaborated with finance to implement comprehensive asset management an audit capabilities, and business continuity planning.
Key Achievements:
Created architectures to support automation of sales, service, and financial reporting.
Restructured SGI and Cray data center operations to provide global support and coverage of critical applications, servers, databases and desktops.
Implemented web-enabled EDI capabilities to support purchase orders, change-order acknowledgements and material forecasting.
Developed software architectures and standards to support Internet, intranet and extranet Web-based applications to automate online expense reporting, purchase orders, and provided e-fax capabilities.
Sun Microsystems, Milpitas, CA, 1989-1996
Consistently promoted in one of world’s best-known technology companies.
Director, Global Operations, 1995-1996
Managed technical operations for Sun’s global networking infrastructure, software development, applications integration, data warehousing, and data centers. Analyzed operations and aligned IS worldwide to achieve business goals and to provide consistent, reliable service. Directed a workforce of 280 IT professionals and 19 managers across the US, Europe and Japan.
Key Achievements:
Adeptly managed 24/7 operational support for 1000+ mission critical applications, servers, databases and managing wide-area third-party networking circuits for voice/data communications.
Developed plans and budgets to support the creation of a new corporate “Class A” data center facilities in the U.S., Europe and Japan.
Created and deployed forecasting & planning applications (D2P) to enable launch of new business applications into data-center environments. Developed automated processes to manage change-orders and generate/deliver end-user reports.
Additional Titles:
Director, Global IT Production Data Center Services, Milpitas, CA, 1994-1995
Director, U.S. Systems Administration Services, Palo Alto, CA, 1993-1994
Director, European Field Operations, Camberly, England, 1992-1993
Manager, U.S. Field Operations, Chelmsford, MA, 1989-1992
Education -Undergraduate Coursework, Business Administration
Rivier College, Nashua, NH
PROFESSIONAL SEMINARS & COURSEWORK
MIT/Sloan - Operations Strategy / System Dynamics / Managing Technology Professionals Professional Association
Silicon Valley Manufacturing Association |
