Summary:
Diverse experience in Systems Projects: Call Center Management Tools, Processing Systems, Database Business Functional/Administration Design, Lockbox Operational Implementation.
Proven abilities in growth and development of staff, strategic planning initiatives, due diligence, system conversions, project management with a focus on SOX 404 and Regulatory requirements in both the Medical and Bankcard industries.
2007-2010 NationsHealth Sunrise, FL
VICE PRESIDENT, MEDICAL BILLING 2007-2010
Executed turnaround of the Medical Billing Department to implement operational best practices, increase collections, reduce DSO, increase effectiveness of team, identified key performance measurements and reporting.
Implemented key new business initiatives in conjunction with Marketing team to increase revenue $14 mm annually with ongoing growth opportunities.
Identified and implemented key operational and system requirements across the organization to ensure compliance with federal and local regulatory requirements on all new business initiatives including proprietary contracts resulting in an increase of 125% in revenue and creating a niche competitive advantage over competitors.
Developed business system and performance reporting requirements to produce accurate and relevent data to perform analytical evaluations and develop strategies to improve efficiencies.
Reduced Gross DSO from 187 days to 65 days, representing $8 million improved collection efforts and production efficiencies.
Implemented Remittance Processing reconciliation processes in a manual environment to ensure accountability and accuracy of cash posting, reducing unapplied cash by 250% and decrease average cash application processing to an average of 1.75 days.
Analyzed and implemented system enhancements to reduced Unbilled Accounts Receivable by 500% to increase cash flow.
Rebuilt management team, mentoring and developing inexperienced leaders into a cohesive and professional leadership organization.
19982007 National Mail Order Medical Supply Company
VICE PRESIDENT, ACCOUNT SERVICES 2001-2007
Led and mentored up to 275 representatives responsible for Account Receivables, Customer Service, Insurance Verification/Claims Submissions, Collections, Remittance Processing and Returns.
Reduced DSO from 65 days to 42 days, representing $23 million improved collection efforts ands production efficiencies.
Reduced Remittance Processing in a manual environment from a 90 day lag to less than 10 days.
Reduced Customer Complaints by 115%, directly impacting customer retention by 5% to the bottom line.
Rebuilt management team, mentoring and developing inexperienced leaders into a cohesive and professional leadership organization.
Increased Productivity by 166% through implementation of monthly performance measurements to enhance quality, production, and morale and to increase customer satisfaction and investor returns.
Implemented operational best practices reducing redundancy and manual efforts to increase productivity.
Identified, managed and implemented Retail and Wholesale Lockbox initiative to outsource manual, paper intensive Cash Batching, Remittance Processing , and Denial Management to save over $1.3 million in SG&A.
Implemented Database Design and Administration as an interim solution to develop audit trails, productivity and performance and tracking mechanisms for all manual work and productivity within department.
Developed and Implemented a Pay for Performance Incentive Program ensuring accountability and achievement of excellence.
Performed Accounts Receivable Due Diligence Analysis for significant Strategic Initiatives and Acquisitions.
VICE PRESIDENT, CUSTOMER SERVICE 1998-2000
(Hired at a Director level, promoted to AVP, and then VP)
Developed and implemented organizational changes to enhance teamwork, communications, performance and morale during a rapid growth period of the corporation simultaneous to significant regulatory challenges within the industry.
Increased productivity through implementation of monthly performance measurements and feedback to enhance quality, production, and morale and to increase customer satisfaction and investor returns.
Led, mentored and developed a team of 40 representatives responsible for saervicing $75 million in revenue to a growth of 150 representatives servicing $280 million in revenue whil increasing customer satisfaction and retention.
Spearheaded the effort to set up a War Room and specialized team to address the requirements of major regulatory changes during an aggressive growth period.
1986-1998 First Chicago NBD/First Card (JP Morgan Chase) Elgin, IL BUSINESS SYSTEMS ANALYST- OFFICER 1996-1998
Led the Project Planning and Implementation of First Infinity Cardholder System Project into a Live Lab environment as a means of piloting/troubleshooting and design to replace legacy customer operating platform.
Key Leadership role to increase involvement and knowledge across the organization.
Key Liaison between the Systems Business Team and the Operational Organization responsible for ensuring all lines of communication.
Identified and documented SOPs in conjunction with the New Cardholder Operating System design and implementation.
Identified and implemented Project Plans for all Business Operational Divisions across four Operating Centers. |
