PROFESSIONAL SUMMARY: Business Operations Manager with experience in working across functions to re-engineer processes and procedures, lead product development and market implementations, and build collabortive work environments to assure success. Effective in scoping large-scale projects; managing budgets, staff and deliverables to ensure project goals and company objectives. Progress demonstrates a unique ability to successfully apply skills in various business functions, product and project levels as well as domestic and global markets to help advance a company’s vision and continued profitability.
CITIGROUP, New York, NY 1999 - 2001
SSBCiti - Vice President, Program Management; Private Bank & Institutional (2000 – 2001)
* Redirected efforts of client extranet project by introducing a business plan that won approval by saving 500K of a $1.5 million budget. Business plan was supported by project plan and schedule to manage deliverables against time and budget.
* Recruited to assist the Private Bank Group (PBG) in launching client website. Provided strategy taking website in new direction which included; canvassing and engaging design vendor, creating a business team, client focus groups and outlining deliverables.
* Introduced standard requirements development and project lifecycle methods to the Institutional Asset Management group for design and build out of client portal providing online statements, customize reports and 3rd party attribution tool.
* Devised and implemented usability scorecard to assess the “ease of use and look and feel” of the PBG client website. Scorecard was deciding factor in driving the website makeover. Scorecard concept was expanded for use throughout eAsset Management.
eCiti - Vice President, eVentures Accelerator Group (2000)
* Led a strategic initiative for senior management team within SSBCiti to identify key Internet product offerings to be accelerated to market. This included formulating and validating business plans which were followed up with project plans and implementation structure.
* Transformed RFP and contract processes to accelerate the acquisition of 3rd party vendor resources for high-level projects; this ultimately reduced RFP to contract time by 50%.
* Advised asset group on vendor selection for implementation of 3rd party solution to streamline information flow between departmetns for collection and datamining.
eCiti - Vice President, Consumer eCommerce Program Manager (1999 – 2000)
* Re-engineered existing business process supporting launched web product, reducing admin and support costs by 30% and increasing reliability of development fixes through checks and balances.
* Maintained Virtual Project Office (VPO) for three large-scale initiatives, total budget of $30 million and reported to senior management on progress of deliverables and the resolution of issues.
* Produced weekly metrics package for product group that tracked user growth, revenue, marketing impact and operability of “launched” web product.
* Managed exit program for canceled project including write-offs, renegotiation/cancellation of contracts, selling of assets and circumstances of team.
REUTERS AMERICA, New York, NY 1986-1999
Client Solutions Business, Global Project/Implementation Manager (1997 – 1999)
* Global Program Manager for the operations and implementation of all Client Solution Business projects; these included Internet and Intranet transaction systems for fixed income, foreign exchange, and content distribution. Projects were managed and staffed from conception to market launch.
* Successfully planned and met project objectives on schedule in revenue launch of a $7 million budgeted closed user group Intranet fixed income transaction system; this included establishing and tracking progress of local implementation project teams in US, Italy, UK and France.
* Began strategic initiative to reposition fixed income transaction product to generate separate revenue stream. This involved unbundling the transaction system from historical information suite and providing users with a demonstrable value for the standalone product.
* Led RFP initiative to move web-based systems to third party host provider reducing department costs by $300k. The selection process included; network management, systems maintenance, high availability environment and 24x7 hour support coverage.
* Conducted market survey and competitive analysis for portfolio management product. Data recommended modifying German product offering to enter into US marketplace.
* Began strategic initiative to reposition fixed income transaction product to generate separate revenue stream. This involved unbundling the transaction system from historical information suite and providing users with a demonstrable value for the standalone product.
REUTERS BRAZIL, Sao Paulo, Brazil
Consultant – Business Analyst (1996 – 1997)
* Led cross-functional project team of 6 individuals that executed a reconciliation plan that involved auditing of entire client base to recover $1.1 million per annum from under-billing of existing services.
* Reengineered sales and business administration practices within two Reuters business units; this included reducing the days-sales-outstanding (DSO) by 18%, decreasing lead-time of field implementations by 35% and modifying the free-trial policy of services to clients; highlighted and corrected exposure to fixed cost recoverables such as exchange fees and telecommunications costs.
* Directed 2yr business continuity plan for Reuters Brazil; included was historical record practices, scaling of resources and skill sets to business requirements and contingency for automated system failure.
* Obtained critical assistance from Strategic Global Accounts to uncover inaccuracies in billed services; this involved communicating the overall project plan to the senior executives within these companies assuring them that discrepancies would be handled equitably.
REUTERS HEALTH INFO SERVICES, New York, NY (start-up)Product/Project Manager (1995 – 1996)
* Through cross-functional team developed and launched Virtual Private Network (VPN) architecture to facilitate approvals of medical procedures between practitioner and managed care organization; online referral and laboratory systems proved 100% proof of concept.
* Produced project plans and schedules for all RHIS products to manage staff and deliverables against time and budget.
* Reviewed market research and client feedback to justify and prioritize product functional changes; this was accomplished by holding user focus groups that ultimately drove product enhancements and system extensions.
* Introduced Lotus Notes database to track and communicate client issues to sales organization improving resolution response times and providing a proactive approach to client problem monitoring.
PRIOR REUTERS EMPLOYMENT HISTORY
* 1993 - 1995 Project Executive – Internal Administration Systems
* 1992 - 1993 Project Coordinator – Organizational Development
* 1989 - 1992 Sr Field Dispatcher – Customer Support
* 1989 Installation Coordinator – Sales
* 1986 - 1989 QA Inspector - Production Auditing
PRODUCT/PROJECT MANAGEMENT
* SSBCiti Asset Management - CRM and Client Reporting Portal for Institutional clients
* The Citibank Private Bank website – extranet for Private Bank clients
* CitiWallet/ePayments – digital wallet and consumer online cash payment vehicles
* Greenhouse Initiatives - publishing and digital rights management technologies
* Reuters Portfolio Management System (RPMS) - professional portfolio market space
* Client Solutions Business - online trading facilities; FI, FX, Repo, and Equity markets
* RHIS Lab System - online laboratory system
* Managed Care Referral System - online referral system for managed care industry
EDUCATION
* MBA with honors, LIU - CW Post; Greenvale, NY
* BS Journalism: Business Minor, magna cum laude, LIU - CW Post; Greenvale, NY
* AS, Suffolk Community College; Brentwood, NY |
