Executive Job Description | The Consulting Manager responsible for Blackbaud's Enterprise Data Migration team will be a dynamic and organized individual possessing experience in management of a professional services team, passionate leadership capabilities, and a vision for continuous improvement. This individual will be responsible for overseeing North American customer data migration projects performed by the data migration team.
As a Consulting Manager in the Enterprise Customer Business Unit you will ensure that the data migration team has a supply of quality technical talent who are well trained and motivated to achieve success. The Consulting Manger's responsibilities are to manage and grow staff, create satisfied customers, cultivate existing and develop new business, and conduct practice-specific operations.
Specific responsibilities of this role include the following:
Staff Management
Recruit, retain, and develop consultants capable of delivering high quality services
Utilize senior staff members to extend in-house tool set used to deliver faster, less costly, higher quality solutions to our clients
Mentor new and existing team members in technology consulting best practices
Work with staff to overcome client project challenges
Identify training and development needs of staff
Ensure team members have the resources to be successful
Measure and improve employee performance
Manage human resource issues of team members
Work with management team to fill capability gaps and skill mix issues among consultants
Promote adherence to and evolution of Blackbaud's implementation methodology
Market & Client Development
Work closely with the Enterprise Sales team on various pursuits to develop scopes of work
Gain a comprehensive understanding of vertical practice needs (Higher Education, Healthcare/Human Services, etc..).
Develop and manage data migration technology toolset roadmap for the enterprise business unit
Understand and develop strategies against the competitive landscape
Recognize and respond to market trends in professional services
Perform presales assignments and then serve as the point of project escalation and leadership
Drive divisions efforts in new products and services initiatives
Maintain high levels of customer satisfaction and referenceability
Practice Operations
Understand project lifecycle and delivery methodologies - help team members achieve project commitments
Establish and enhance Standard Operating Procedure(s) for data conversion projects
Collaborate with vertical practices to prioritize backlog and staffing assignments
Perform billable assignments in a consultative or executive sponsor role
With deployment project managers and conversion team staff to develop and adhere to project plans and schedules.
Travel to client sites as necessary
Enhance and promote knowledge management procedures
Work with the PM and Training and Development Lead to identify and plan training opportunities for team members
Enhance and promote standards and processes to ensure consulting engagements exceed client expectations
Develop metrics on data quality and conversion activities. Monitor, track, document and improve conversion activities.
Manage team utilization and realization goals
Forecast and prioritize backlog
Oversee team operations including time reporting, expense reporting, forecasting, backlog, and project closure policies and procedures
Experience and Skills:
Bachelors degree required
2-4 years experience managing or mentoring consultants
4-6 years of working directly with clients or end users
5-7 years of experience working in a professional setting, with demonstrated experience in project leadership and consulting processes
3-5 years experience with enterprise level implementation projects - experience implementing Siebel, Salesforce, SAP or other major CRM package a strong plus
Understanding of customer business drivers
Strong problem-solving skills
Experience with project and client management
Excellent soft skills (planning, expectations setting/management, written and verbal communication)
Experience with recruiting, retention, and performance management
Understanding of Extract, Transform and Load (ETL) processes
Understanding of relational database management systems (RDBMS), particularly SQL Server
Productivity tools skills - Microsoft Excel, Word, PowerPoint, OneNote
Experience working with enterprise technology platforms such as .NET, SQL Server, Oracle, Java/J2EE, etc. a plus
Knowledge of one or more programming languages such as C#, Java, VB.NET, T-SQL, etc. a plus
Additional Information:
Serving the nonprofit and education sectors for 30 years, Blackbaud (NASDAQ: BLKB) combines technology and expertise to help organizations achieve their missions. Blackbaud works with more than 25,000 customers in over 60 countries that support higher education, healthcare, human services, arts and culture, faith, the environment, independent K-12 education, animal welfare, and other charitable causes. The company offers a full spectrum of cloud-based and on-premise software solutions and related services for organizations of all sizes including: fundraising, eMarketing, social media, advocacy, constituent relationship management (CRM), analytics, financial management, and vertical-specific solutions. Using Blackbaud technology, these organizations raise more than $100 billion each year. Recognized as a top company by Forbes, InformationWeek, and Software Magazine and honored by Best Places to Work, Blackbaud is headquartered in Charleston, South Carolina and has employees throughout the US, and in Australia, Canada, Hong Kong, Mexico, the Netherlands, and the United Kingdom.
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