Executive Job Description | JOB DESCRIPTION
Position: MS Dynamics CRM Practice Manager
Function: Professional Services
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This job description in no way states or implies that these are the only duties to be performed by the employee incumbent
in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related
duties requested by any person authorized to give such instructions or assignments. Further, this document does not
create an employment contract, implied or otherwise, other than an “at will” relationship.
Position Summary
MS Dynamics CRM Practice Manager with enterprise project experience, responsible for
directing pre/post-sales technologists, solution architects, and implementation specialists. This is
a leadership position responsible for organizing and motivating a technical workgroup delivering
on project and utilization goals. This role also assists in the development of standard best
practices, procedures, and strategies.
Management responsibilities include managing employee job performance through direct
observation, coaching, counseling, and motivation. This role assists with recruiting in order to
support growing and driving the practice’s business. This role is highly involved in ensuring ongoing
training for team members and collaborates with sales and delivery teams to ensure the
timely execution of project milestones.
Essential Duties & Responsibilities
Prepare functional specifications from which applications can be written
Drive requirements gathering phase to ensure streamlined project delivery for implementation
projects
Present and explain software solutions providing on-site demonstrations to prospective
customers
Provide recommendations for process improvements
Work with implementation teams to provide advanced expertise of system technologies
Participate in the pre-sales process by assisting sales and marketing with proposals for
prospective customers
Participate in the training of new team members
Track implementation project best practices and provide guidance on increasing
effectiveness
Assist with other programs as assigned by management
Education and/or Experience
B.S. in Computer Science, Information Technology, Management Information Systems, or
Engineering or similar related degree
M.S. degree highly preferred
6+ years of experience in the analysis, design, implementation, and support of large complex
enterprise applications
Skills/Specialized Knowledge
6+ years of experience in the analysis, design, implementation CRM applications, preferred:
MS Dynamics CRM experience. Would consider comparable CRM enterprise application
product experience (Oracle, Siebel, Salesforce, etc,)
MBS Certified Professional - Dynamics CRM 4.0: Application; Installation and Configuration;
Customization.
Strong technical background working with Microsoft .NET technologies, including: Visual
Studio.NET, ADO.NET, SQL Server, XML, and Web Services
Must have full life cycle production experience on .Net and have participated in complete
SDLC for applications based on Microsoft .NET technologies
Working knowledge of database design and commercial tools for database integration with
.NET framework
Knowledge of technology consulting practices and methodologies
Interest in 'hands-on' delivery of consulting projects
Pre- and post-sales experience (proposal development, participation in sales calls)
Ability to produce quality materials within tight timeframes and simultaneously manage
several projects.
Ability to develop and deliver presentations and participate in and facilitate group meetings.
Excellent Microsoft Office (Word, Excel, Outlook, PowerPoint) skills, research and analytical
skills.
Ability to read, write, understand, and communicate in English
Ability to use general office equipment, such as telephone, fax machine, printer, and copier
Excellent customer service and interpersonal skills; ability to relate to others
Professional verbal and written communication skills
Ability to present to ‘C’ level and executive staff
Strong organizational and time-management skills
Ability to perform basic to intermediate mathematical and accounting functions
Ability to read and comprehend financial statements, such as profit and loss statements,
general ledgers, budgets, etc
Ability to provide accurate estimates for projects, based on client-provided technical and
functional requirements
Ability to multi-task
Ability to make quick and effective decisions
Ability to analyze and resolve problems
Ability to negotiate, influence and gain consensus
Ability to successfully delegate
Ability to conduct interviews
Ability to manage team members and drive performance management
Ability to set and meet goals
Ability to consistently meet deadlines
Ability to maintain flexibility and creativity in a variety of situations
Ability to maintain confidentiality
Ability to drive an automobile
To Apply or for further questions contact
Luis Pedemonte
Lead Professionals, LLC
786-924-0870 Direct
786-999-9211 Mobile
786-364-7624 Fax
info@leadprorecruiting.com
www.leadprorecruiting.com
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