Executive Job Title	Cisco Customer Support Engineer
Type of Registrant	Recruiter
Industry & Function 1:	Computers-Hardware&Consulting - TECHNOLOGY(IT/EDP/MIS/Communications)
Compensation	$100,000 to $200,000
Executive Job Description	Please send resume to molly@fremontconsulting.com Location Nationwide USA Job Description: Cisco Unified Communication Manager (CallManager) Support Engineer position has the following responsibilities: - Provides second/third level technical support for Enterprise voice technologies to customers, partners, account teams, and other Technical Assistance Center engineers. - Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity. - Provides technology/product training and intellectual property material as required. - Acts as focal point for large account network problem resolution. - Effectively utilizes moderate to complex lab setups to recreate and solve problems. - Submits complete and correct bug reports in area of expertise. - Interacts across technical support teams and development teams at peer level. - Acts as a technical expert and provides support on a world-wide basis. The successful candidate has the following experience, skills and capabilities: - Working knowledge of Cisco Unified Communication products - Working knowledge of Networking industry, products and protocols. - Ability to handle critical customer issues/problems. - Able to determine problems and deliver known solutions with a high level of customer satisfaction. - Ability to determine root cause and resolution for previously unknown problems. Technical Skills required: In-depth knowledge of some of the following: - Cisco Unified CommunicationsManager (CUCM, formerly CallManager) - Cisco Unified Presence Server (CUPS) - Cisco Unified Personal Communicator (CUPC) - Cisco Unified MobilityManager (CUMM) - Microsoft Windows Server (2000, XP, 2003, Vista) - Microsoft Active Directory - Unix (preferred RedHad Linux) - Voice over IP (VoIP) - PSTN – Public Switched Telephone Network - Cisco Conference Connection - Cisco Emergency Responder (CER) - IP Communicator (IPC) - Cisco Unified Video Advantage (CUVA) Additional Skills desired: - Ability to work on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors. - Strong analytical and troubleshooting skills. - Excellent verbal and written communication skills. - Superior people skills. - Ability to work effectively with and provide guidance to other members of the work group. - Promotes and solicits ideas within project team(s). Typically requires BS in a technical field (CS/EE preferred)or equivalent plus 2-5 years related experience. CCIE desired. Working knowledge of Networking industry, products and protocols. Able to determine problems and deliver known solutions with a high level of customer satisfaction. Suggests modifications to processes and procedures. Develops work plan. Receives general direction on executing work plan. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors. Exercises judgment within defined procedures to determine appropriate action. Ability to communicate effectively both verbally and in writing. Presents ideas within project team. Interacts across projects at peer level. Ability to work effectively with and provide guidance to other members of the work group. Promotes and solicits ideas within project team(s). Please send resume to molly@fremontconsulting.com
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