Executive Job Description | Alaska Communications Systems (ACS) is a telecommunications firm headquartered in Anchorage, Alaska that operates across most of the state, serving the needs of consumers, businesses and carriers with data, internet, wireless, long distance and local service. ACS is a publicly traded company, trades on the NASDAQ under the symbol ALSK. The leadership team’s credentials, backgrounds and strategic focus are unique to Alaska and have positioned the organization to grow in the sectors of mobility and sophisticated enterprise data, and to continuously improve the customer experience through process improvement.
The company’s wireless capabilities are best in class (built on CDMA EVDO Rev A), delivering the fastest data speeds and greatest coverage in the state. ACS partners with world class carriers in Canada and the Lower 48 for a ubiquitous customer experience.
The company’s enterprise solutions are also distinctive for Alaska. The capabilities are built on Metro Ethernet, MPLS, 2 submarine fiber optic cables to the Pacific Northwest, and remote data storage and hosting in Oregon. Our products and people skills differentiate us in the market place. We are innovative and entrepreneurial in approach; we partner gracefully with others to expand the solution set we bring to customers,
The ACS team is a high performance team, driven by delivering top quality service and continuous process improvement, competing for customer wins and loyalty each day, positioning the firm to deliver superior shareholder returns. If these company attributes are appealing to you, this is the company to join. We invest in people who want growth, challenge, and participation in the shareholder value we create.
Position Scope and Responsibilities
This is a key leadership role for the company, and responsible for an operational area at ACS which will include oversight of the operating district/regions including all installation, repair, Central Office/PBX, construction and outside plant activity, fleet operations as well as facilities management.
The position reports to the Vice President of Field Operations and works closely with the Frontline Supervisors and all levels of the management team. The position will also interact significantly with the Data Technicians as well as the Enterprise PBX Technicians.
This position is one of the key leaders on the Field Operations team, coaching and motivating them to position all the Field Operations strategies as agents of change in support of the overall business strategy. The position is an advisor to functional managers within the wireless and enterprise networks and also a skilled negotiator and communicator that will increasingly connect the union workforce (~75% of the employees) to the company’s competitive goals. This position requires the hallmark of a strong customer focus as well as a polished, disciplined and self directed professional where they will hold the customer’s interest paramount with the focus on customer relationship management, customer communication and customer centricity as the keys to success.
•Lead the Operations staff in a manner that assures measurable impact and output. Assure the Operations staff conducts continuous process improvement. Lead by example.
•Define and execute strategies to increase company-wide and individual productivity.
•Assure complete linkage between compensation and performance, modernizing good programs in place today as necessary. Amplify the communications and value of ACS’ compensation to employees.
•Develop and implement simple and compelling succession plans and more importantly, actions.
•Facilitate the continued definition and communication of the organization’s culture, vision, mission and values. Be adept at things that advance the culture: centering on customers, modernizing skills, appreciating the nature of strategic choice, instilling a love of change, embedding a non-silo mentality, and thriving to compete with others in the industry
•Continue to lead strategies that advance the competitiveness of the union workforce.
Prior Education and Experience:
•Bachelor’s degree in Business Administration, Telecommunications, or other related field. Any combination of relevant education, experience and training may be substituted for the degree requirement.
•10+ Years of Management Experience in comparable industries, 5 of which would have been in Senior Management role.
•Hands on experience with Sales and Operations
•Recognized as driving significant accomplishment with Business and Process Leadership
Ideal Leadership Characteristics
•Strategic, action oriented; Polished; execution discipline
•Highly developed process improvement capacity and strategic skills.
•At home with technology leadership, financial management and organizational development
•Articulate, pointed communicator both oral and written – at all levels of the organization
•Puts a high value on personal business performance expectations
•Synergy with Senior Field Operations Team
Contact your ACS Human Resources Recruitment team:
Alaska Communications Systems
600 Telephone Avenue MS #15
Anchorage, AK 99503
FOR IMMEDIATE CONSIDERATION TO THE POSITION EMAIL YOUR CURRENT WORD FORMATTED RESUME IN CONFIDENCE TO: jane.macrae@acsalaska.com
FAX: (907) 564-7330
WEBSITE www.acsalaska.com
ALASKA COMMUNICATIONS SYSTEMS IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
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