Executive Job Description | Location: Chicagoland Area-Work out of Home Office. Travel to XL Retail Bowling Centers.
Job Summary:
TO PROVIDE LEADERSHIP, TRAINING AND GUIDANCE TO ALL EMPLOYEES TO HELP ACHIEVE IMPROVED LINEAGE, REVENUES, AND OVERALL PROFITABILITY OF THE RECREATION CENTERS ASSIGNED.
Duties and Responsibilities:
(% increments must be no less than 5%)
% of Time Spent
Primary Duties & Responsibilities:
50 Will travel the centers and spend an appropriate amount of time in each area of the business based on the revenue.
10 Assist General Managers with specific needs of their center (i.e. training selection, cost control, administrative functions).
10 Perform administrative duties including: approving R&M and supply orders submitted from centers, approval of PCN’s, writing General Manager performance appraisals, preparing and delivering Conduct & Performance Deficiency documents, assisting General Managers with handling deficiency issues, approving league agreements, and preparing proformas at lease renewal time.
10 Review P & L with General Managers to determine area that need improvement when required.
10 Responsible for guiding the GM’s and bringing the revenue to the bottom line of the business.
5 Hold managers and staff to the XL service standards using the G.U.E.S.T. model.
5 Evaluate and execute any salaried employee relocations, promotions, demotions or separations with a higher caliber of management staff. Assist management with hourly staff corrective counseling and terminations.
Hold management accountable and ensure proper training so that ticket times and kitchen standards are met.
Assist General Managers with implementing event management programmed and execution of all types of events that the facility hosts.
Full knowledge of the game room including cost of goods for machines, prizes, and inventory.
Must be able to travel, work nights, weekends, and holidays and supervise personnel in handling customer in a busy retail environment
Assist General Managers with setting goals for themselves and their staff.
Communicate and direct programs originated from Home Office departments.
Gather and report requested information for Home Office departments, and supervisor in a timely fashion.
Assist in preparation of capital plans for assigned centers.
Assist in preparation of budgets and financial goals for assigned centers.
Review and provide guidance on promotions, tournaments and special events.
Communicate ideas on marketing and operations to rest of zone, region and company.
Inspect facilities to monitor kitchen, bar, service, housekeeping, lane conditions, general maintenance, and compliance with marketing programs.
Conduct zone meetings with key employees to communicate earnings, set goals, and reward achievements.
Attend center employee meetings to assist with communication of programs when required.
Assist with customer, and employee problem solving
Recruit, interview and assist with hiring new employees.
Communicate with Regional Service Manager and Area Mechanic any center maintenance issues.
Conduct mini audits at centers assigned.
Complete and deliver performance appraisals on salaried employees in zone.
Ensure implementation of Standard Operating Procedures established by Brunswick.
Review and approve all major expenses as well as hourly employee performance appraisals.
Write necessary projects for capital improvements needed in zone.
Conduct Operational Analysis for each location at least once in a calendar year.
Assist centers in developing league bowlers and improving casual business.
Develop plans to correct problem areas with audits, service analysis, operations analysis, weekly reports, P & L’s, etc.
Respond to all correspondence from bowling centers, customers, vendors, Home Office and Regional Director of Operations.
Review pricing and ensure price changes are implemented while reacting to market changes.
Must be able to travel, work nights, weekends, and holidays and supervise personnel in handling customer in a busy retail environment
Minimum Position Qualifications:
Experience This position will supervise at least 5 locations with a complex business model. This position will oversee a minimum of 500 employees in total at the XL locations he/she is responsible for. Must be proficient at Bowling, Games, Full Service F&B and Center Events including buyouts and birthday parties. Minimum of ten years in the service/hospitality industry (FEC's, Restaurant/Bar, Full Service Hotel) with increased responsibility to include five years as a General Manager and at least three years with multi-unit or multifaceted responsibility. Demonstrated successful P&L responsibility with a minimum of $10 million revenues. Proven developer of individuals and teams. Full kitchen and bar knowledge supplemented with additional guest experience options (games, bowling, hotel rooms etc). ServSafe Trainer. High professional standards. Driven to provide outstanding guest service.
Education Level High school graduate (or equivalent). College may be helpful but not required. Business or marketing training helpful.
To Apply: Please apply online at the brunswick.com website and submit your resume for immediate consideration. Refer to req#1791.
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