Executive Job Description | Alaska Communications Systems (ACS) is a telecommunications firm headquartered in Anchorage, Alaska that operates across most of the state, serving the needs of consumers, businesses and carriers with data, internet, wireless, long distance and local service. ACS is a publicly traded company, trades on the NASDAQ under the symbol ALSK. The leadership team’s credentials, backgrounds and strategic focus are unique to Alaska and have positioned the organization to grow in the sectors of mobility and sophisticated enterprise data, and to continuously improve the customer experience through process improvement.
The company’s wireless capabilities are best in class (built on CDMA EVDO Rev A), delivering the fastest data speeds and greatest coverage in the state. ACS partners with world class carriers in Canada and the Lower 48 for a ubiquitous customer experience.
The company’s enterprise solutions are also distinctive for Alaska. The capabilities are built on Metro Ethernet, MPLS, 2 submarine fiber optic cables to the Pacific Northwest, and remote data storage and hosting in Oregon. Our products and people skills differentiate us in the market place. We are innovative and entrepreneurial in approach; we partner gracefully with others to expand the solution set we bring to customers,
The ACS team is a high performance team, driven by delivering top quality service and continuous process improvement, competing for customer wins and loyalty each day, positioning the firm to deliver superior shareholder returns. If these company attributes are appealing to you, this is the company to join. We invest in people who want growth, challenge, and participation in the shareholder value we create.
NATURE OF WORK
Job Summary
This position will report to the Chief Operations Office (COO), who reports to the Chief Executive Officer (CEO) and Chair.
The position will drive significant results by focusing on ACS Brand and creating for ACS a uniquely differentiated and sustainable position in the markets we serve.
ACS has significant revenue targets for Enterprise Data and Wireless services ¨C and achieving these targets while establishing an ACS brand is a key requirement.
This position will:
1.Tie together consumer and enterprise ¨C wireless and data ©\ into one cogent positioning / one brand message and one set of operational behaviors to be defined and measured/adjusted
2.Focus on brand health ¨C customer satisfaction ¨C as enabler of profitable growth
3.Think longer term and bigger as others run tactics ¨C and define how and why one tactic leads to another to the desired outcome
4.Liaise with a (or several) world class ad agency and get maximum impact from one
5.Interface with sophisticated organizations who may serve as ACS business partners ¨C and have the expertise to tie together ACS and partner positioning in a manner consistent with over brand experience, including deciding / vetting what other organizations to line up as partners.
6.Drive increasing market share in all segments of our Enterprise / Business and Consumer customer segments.
7.Own digital marketing ¨C including the Web channel. Develop and own sales results from web and electronic media selling as a channel to compete with traditional sales channels.
8.Have a deep understanding of customer value generated by ACS¡¯ products in Enterprise Data and Wireless ¨C and the capabilities to translate this understanding into sales strategies and channel development
9.Provide regular, concise, value©\added market intelligence to the entire company to assure ACS remains the best telecommunications company in Alaska.
10.Team with Product, Sales, Service Delivery and Operations organizations in ensuring a consistent brand experience across the entire organization and across all customer touch points.
11.Create an extraordinary customer experience at every touch point ¨C ensuring that customer experience becomes a sustainable and strategic differentiator for ACS.
12.Live and role model the ACS core values
Core competencies for this role include significant strengths in the following areas:
Extraordinary track record of accomplishment in marketing:
This track record should include:
1.Master of brand, positioning, growth strategies with proven track record to show for it
2.Strength in productively engaging with sales channels ¨C creative tension, outcome oriented ¨C all aimed at profitable growth
3.Strength in interfacing with product management ¨C drive positioning, competitive intelligence, differentiation, etc
4.Master at training, recruiting, grooming, exiting staff¨C knowing that CMO organization is a THINKING organization, essential to strategy, not an ¡®arts and crafts¡¯ department
5.Long progressive tenure at an organization
6.Externally oriented
7.Customer champion
8.Results driven to a fault
9.Stellar communication skills
10.Able to discern and communicate a view of how (tele)communications has evolved
11.Experienced working with creative agencies
12.Preferred experience is in marketing services, vs. widgets.
13.Track record in each of the responsibilities identified for this position ¨C including have managed and exceeded annual Marketing budgets in the range of $10M and annual revenues in excess of $400M.
14.Assuring employees continue to advance their skills, get mentoring, motivation and compensation appropriate to deliver the company¡¯s goal of double digit revenue and margin growth.
15.Recognized by employer, employees and customers as having excellent interpersonal skills
16.Demonstrating superb written and oral communication skills
17.Experienced leader in process improvement and metrics©\based management.
Customer Centricity
An attitude of customer as the key to success, and keeping the customers' interests paramount. Be a customer advocate within ACS. Manage customer relationships ¨C as it relates to proactively managing the services we provide, taking overall accountability for customer relationships. Customer communication ©\ Ability to communicate with customers effectively, on a proactive basis, and manage the communication process as a method to drive long term relationships and revenue growth.
Business and Process Leadership
Understanding of business processes: A keen understanding of the sales process and associated metrics and measurement. A keen understanding of key telco processes (retail/sales/service, ordering/service delivery, billing, customer support) and the ability to map processes and understand inter©\linkages to each other and to the systems that support the processes.
Technology understanding and expertise
Big picture view of telecom, media, computing, entertainment technologies. More importantly, understanding the technology trends that are of importance to your customers and having the skills to translate this understanding in a positioning that is relevant to customers.
Financial Management
Ability to manage department level revenue and expense budgets; planning and forecasting, and active financial management. Business case development ©\ Ability to develop business cases for specific initiatives.
Organizational Development
Building and leading staff / teams; coaching, mentoring skills. Ability to hire and lead a team of staff or multiple teams, with background and experience in performance development, evaluations, etc. Ability to serve as a mentor or coach for individuals or teams, develop skills, identify developmental opportunities and invest in building high performing teams.
Execution Discipline
Ability to meet commitments - A strong commitment to meeting deadlines and commitments and driving the organization to deliver on such commitments. Personal leadership - Demonstrate personal leadership in all aspects of work, lead by example, and take demonstrate strong personal accountability and ownership. Staying focused on the end game ¨C and managing all the dials to get to the desired outcomes.
Executive Demeanor
Demonstrate capabilities to interact with C-Level and Board level stakeholders ¨C both within ACS and with customers. This requires an executive presence, the ability to think on your feet, communicate articulately, and being tough, fast and cogent in all your interactions.
Minimum Requirements
Bachelor's degree (MBA preferred), with at least 10 years of sales experience in comparable industries, with 3 years in a senior management position.
TO APPLY FOR THIS POSITION, PLEASE SUBMIT YOUR CURRENT WORD FORMATTED RESUME IN CONFIDENCE TO: jane.macrae@acsalaska.com
U.S. MAIL: Alaska Communications Systems
600 Telephone Avenue MS #15
Anchorage, AK 99503
FAX: (907) 564-7330
WEBSITE: www.acsalaska.com
ALASKA COMMUNICATIONS SYSTEMS IS AN EQUAL EMPLOYMENT OPPORTUNITY |
