Date Job Updated	11/6/09
Job Number	2Y9WJEY2ZG8U
Type of Registrant	Recruiter
Job Title	Client Implementation Mgr-eClinical -KM
Location Confidential?	No
Location	North Carolina
Industry & Function 1:	Computers-Software&Consulting - TECHNOLOGY(IT/EDP/MIS/Communications)
Compensation	$100,000 to $200,000
Job Description	Client Implementation Manager — eClinical Software My client is a leading developer of software solutions for regulated industries (life sciences…etc). They have a very strong existing client base and have consistently over-achieved targets. You must have experience in a Post Sales/Implementation role working with clinical Software/eClinical/regulatory submission/Drug Safety/EDC/IVRS/IVR/Ediary/Clinical Data/Quality Management/ERP/CRM/Supply Chain solutions) If you have worked with such systems as CTMS, Safety, or Document management than you should email a word document of your resume to kmednick@kleinhersh.com DESCRIPTION: - The Implementation Management team is part of the Client Services department and is responsible for managing client projects whose needs fall outside standardized processes or system capabilities or involve complex technical implementation. In addition, they ensure a successful establishment of service, project plans, best practices and adoption for new use cases and features. RESPONSIBILITIES: Drive process and product improvement within Client Services and with external departments, establishing and documenting business cases. Act as subject matter expert within the team for specific products, use cases, and/or features. Work on special projects including those related to new application development, product rollouts, and/or data cleanup or migration. Proactive, consultative client ownership, establishing client relationships at multiple levels, anticipating client reactions and responding accordingly, managing expectations and crises, gathering feedback, training users, etc.. Work cross-departmentally to develop customized, supportable and sustainable project-specific processes and drive solution development and management. Develop, document and implement project plan and statement of work. REQUIREMENTS: Must have experience working with workflow engines such as: Apache, Bonita, Eclipse, BOSSA, Open WFE, WorkPoint Must have experience working with clinical software Must have experience working with document management such as but not limited to: Sharepoint, Documentum, Interwoven, Filenet, Hummingbird, Opentext, etc… Excellent presentation skills Background in business process mapping (BPM) and developing new, creative solutions in ambiguous situations Excellent communication skills, both verbal and written Strong understanding of big Pharma clinical operations and government regulations and experience implementing or consulting regarding clinical trial management and safety document management and distribution systems. Previous experience with eClinical software Compensation: 80-100 Base Salary +Bonus/Commission (negotiable on background) Excellent Benefits Please email a word document of your resume to kmednick@kleinhersh.com. In the body of the email, outline your implementation experience. Visit www.kleinhersh.com to view other job opportunities available through our company.